Transform Your Call Centre with AI CCA by MLAI Digital
AI CCA (AI Call Centre Analytics) by MLAI Digital is a comprehensive AI-driven speech analytics platform designed specifically for capital market organizations. It converts customer and client interactions into actionable business insights in real time using Azure Cognitive Services, NLP, Machine Learning, and advanced data visualization.
With AI CCA, capital market firms can monitor client sentiment, track brand perception, assess relationship manager performance, identify trade or investment opportunities, and ensure regulatory compliance all from a single intelligent dashboard.
Why Choose AI CCA by MLAI Digital?
Real-Time Speech Analytics-AI CCA by MLAI Digital converts client conversations into structured data using Speech Recognition and NLP. It captures client intent, interests, concerns, brand perception, and competitor mentions—helping teams respond faster and make informed decisions.
Intelligent Sentiment Scoring-Using a machine-learning formula, AI CCA measures positive and negative statements to generate accurate sentiment scores. Firms can quickly assess how clients feel about products, services, and RM interactions.
Product & Pricing Feedback Detection- AI CCA identifies pricing-related objections by detecting keywords like “expensive” or “high fee.” This helps teams refine pricing communication and improve client targeting.
Call Priority Intelligence- The system classifies calls as high, medium, or low priority based on engagement and conversion potential. This ensures RMs focus on the most valuable opportunities.
Word Cloud for Topic Discovery- AI CCA creates visual Word Clouds to highlight frequently discussed topics. This reveals client concerns, market trends, and emerging investment issues.
Value Proposition Analysis- It evaluates how well RMs explain product benefits, risks, and returns, and tracks client understanding. This ensures consistent and high-quality advisory communication.
52-Parameter Deep Call Report- Each call generates a detailed 52-point Excel report covering sentiment, intent, compliance flags, fee sensitivity, competitive mentions, and more offering deeper insights than traditional call analytics.
Built for Capital Markets by MLAI Digital- Designed specifically for investment banks, brokerages, asset managers, and wealth firms, AI CCA reflects MLAI Digital’s expertise in financial AI ideal for regulated, client-focused environments.
Comparison
The Challenges Call Centres Face in Capital Markets and How AI CCA Helps
AI CCA by MLAI Digital – The Future of Call Centre Intelligence in Capital Markets
Transform your client conversations into measurable business outcomes with AI CCA—the most powerful, scalable, and capital-market-focused call centre analytics solution available.
