Transform Every Conversation into Actionable Insight
Voicentra by MLAI Digital is an AI-powered speech analytics platform designed to revolutionize how financial institutions understand their customers. Using cutting-edge Automatic Speech Recognition (ASR), Natural Language Processing (NLP), and Azure Cognitive Services, Voicentra transforms hours of call recordings into real-time, actionable intelligence that drives smarter business decisions.
Why Voicentra?
Customer conversations are rich with insights, but traditional analysis methods fail to capture them effectively. Financial institutions face:
Inconsistent quality monitoring and manual review processes
Delayed response to customer sentiment or compliance issues
Lack of real-time visibility into customer needs and agent performance
Hours of unstructured call recordings and missed insights
Powerful Features of Voicentra
Sentiment Analysis Dashboard- AI models analyze each sentence to score conversations as positive, negative, or neutral providing a clear view of customer emotion trends.
Value Proposition Insights- Machine learning models verify whether agents communicate key product values and measure customer understanding through keyword mapping.
Dynamic Word Cloud- Discover what your customers talk about most instantly visualized through intelligent frequency mapping.
Priority Call Detection- Automatically classify calls by conversion probability (High, Medium, Low) to help your sales and service teams focus where it matters.
52+ Data Parameters per Call- From tone and sentiment to keyword frequency and competitive mentions, Voicentra gives a 360° view of every customer interaction.
Designed for BFSI Leaders
Voicentra helps banks, insurance firms, and NBFCs move beyond raw data to customer intelligence. Understand why customers approve, reject, or hesitate and uncover pricing perceptions, value concerns, and sentiment trends that drive performance.
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